FAQs

How can I contact OneBusiz?

You can email us at Info@onebusiz.com where our customer service team will gladly help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from the USA and Europe.

Can I change or cancel my order?

Since we strive to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Any requests made after this time will be denied. Your order can be returned for a full refund once it has been received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sale periods. We process orders from Monday to Friday. Orders are processed within 1-3 business days from the order date and are shipped the day after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, it may take between 2-4 weeks for your order to arrive.

What if I don't receive my order?

If you do not receive your order within 30 days after it has been shipped, you are eligible for a full refund.

Will I be charged for customs and taxes?

The prices displayed on our site are tax-free in Swedish Krona, which means you may be liable to pay customs duties and taxes upon receiving your order. Import taxes, customs duties, and related fees may be charged when your order reaches its final destination, and these fees are determined by your local customs authority. Payment of these charges and taxes is your responsibility and is not covered by us. We are not responsible for any delays caused by your country’s customs office. For further details regarding charges, please contact your local customs authority.

How do I return an item?

Please contact us at Info@onebusiz.com

What should I do if the items I received are defective/incorrect/damaged?

Please contact us if you have received items that are incorrect, missing, and/or defective. Include your order number, photographs of the item(s), and all relevant references when you receive your package. We will do our utmost to resolve your issue as quickly as possible.

When will I receive my refund?

All refunds are credited to your original payment method. If you paid with a credit or debit card, the refund will be issued to the card-issuing bank within 7-10 business days from the receipt of the returned item or cancellation request. Please contact the card-issuing bank if you have questions regarding when the credit will appear on your account. If you have not yet received a credit for your return, please do the following: contact your bank/credit card company. It may take some time for the refund to be posted to your account.